Terms and Conditions
The owner of the Estonian Academy of Music and Theatre’s online shop (hereinafter referred to as the online shop) is Estonian Academy of Music and Theatre (registry code 74000547), located at Tatari 13, 10116, Tallinn.
Validity of the sales contract, information on goods and prices
The conditions of sale apply to purchases of goods from the online shop.
The prices of the products sold in the online shop are indicated next to the products. A fee for shipping is added to the price. All prices are in Euros and include value-added tax.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
Product information is provided immediately adjacent to the product in the online store.
Placing an order
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen.
The contract enters into force when the amount payable is transferred to the bank account of the online shop.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
Orders are handled on workdays 10-17.
Goods are delivered within Estonia. To send goods outside Estonia, please contact email@example.com. The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.
All shipments within Estonia generally arrive at the destination specified by the purchaser within 3-7 business days of the date of entry into force of the contract of sale. All shipments outside of Estonia are guaranteed to arrive within 30 calendar days. We have the right to ship goods in up to 45 calendar days in exceptional cases.
Purchasers may pick up the goods a day after the purchase from Estonian Academy of Music and Theatre’s parcel machine (Mon-Fri 12–19).
Withdrawal from the sales contract and return of goods
After receiving the order, the purchaser has the right to withdraw from the contract entered into the online shop within 14 days.
The right of withdrawal does not apply if the purchaser is a legal person.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods in the same way you would be allowed to test the goods in an actual store.
If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics, and functioning of the goods, or if there are any signs of use or wear and tear, the online shop has the right to lower the amount returned in accordance with the decrease in the value of the goods.
To return the goods the purchaser must complete an application for cancellation and send it within 14 days of the receipt of goods to the seller’s email address firstname.lastname@example.org.
The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).
The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.
Upon receiving the returned goods, the online shop shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
The online shop has the right to refuse to make a refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online shop, the online shop is not required to compensate the cost exceeding the usual shipping cost.
The online shop has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online shop is significantly lower than the market price of the goods due to an error.
Right to present a claim
The online shop is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first year of delivery, it is assumed that the defect was present at the time of delivery. It is the online shop ́s responsibility to prove otherwise.
The purchaser has the right to turn to the online shop within two months of the occurrence of a defect by e-mailing email@example.com.
The online shop is not liable for any defects arising after delivering the goods to the purchaser.
If goods bought from the online shop have defects for which the online shop is responsible, the online shop will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online shop shall return to the purchaser all of the payments involved in the contract of sale.
The online shop will respond to the consumer ́s complaint in written form or in a form that enables written reproduction within 15 days.
Direct marketing and processing of personal data
The online shop only uses the personal data entered by the purchaser for processing the order and sending goods to the purchaser. The online shop forwards personal data to the transport service provider in order to deliver the goods.
The online shop sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
The purchaser is able to opt-out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
Settlement of disputes
All complaints made by a purchaser about the online shop must be e-mailed to firstname.lastname@example.org.
If the purchaser and the online shop are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online shop. The resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.
A purchaser may also turn to the dispute resolution bodies of the European Union.